Refund policy

Our Return Policy

At FEMORA, we put care and intention into everything we create, and we hope you feel that in every part of your experience with us.

Because our offerings include both digital resources and physical products, our return policy reflects both.

Digital products are accessible immediately after purchase. For this reason, they are not eligible for returns or refunds once access has been granted.

Our physical products are shipped from our trusted fulfilment partner’s warehouse to ensure efficient processing and delivery. If something does not feel right with your order, you can contact us and we will guide you through the return process.

If your package does not include a cancellation or return form, please reach out to us and we will send one to you as soon as possible.

Please note that return shipping costs are covered by the customer unless the item is being returned due to a defect or other valid complaint. In the case of a complaint, we will support you as quickly as possible so we can resolve the situation and offer a suitable solution or replacement. Once your return has been received, it will be processed as soon as possible and no later than 30 days.

If you ever need help or clarification, you are always welcome to reach out. Your voice matters deeply to us, and your feedback helps us continue to grow and refine what we offer for this community. 

You can contact us anytime at hello@femorawellness.com. We are here to listen.

With warmth,
The FEMORA Team 💜